Refund & Returns Policy

At AirPods cases lab, we happy to offer a refund or exchange if the product you receive arrives damaged, faulty, or is not suitable for your needs. Your satisfaction matters to us - just contact us within the timeframes below and we’ll be glad to help. 

How to Claim a Refund or Exchange

If your item arrives damaged, defective, or not suitable:

  • Contact us within 7 days of receiving your order with your order number and clear photos/videos showing the issue.

  • Once approved, we will offer a full refund or a replacement at no extra cost, depending on the situation.

Made-to-Order Products

Because our AirPods cases are made specifically for your order, returns are not accepted for reasons such as:

  • Change of mind

  • Incorrect model selection

  • Colour or design preference

  • Order cancellation requests after purchase

Production begins shortly after an order is placed, so if you changed your mind, please contact us asap and we will try to amend your order. However, we can no guarantee it as the order goes to the production team as soon as it’s been placed.

Faulty or Damaged Items

We will accept returns and issue a refund or replacement for:

  • Items that are faulty due to manufacturing defects

  • Items that are damaged upon arrival

To qualify:

  1. Contact us within 7 days of delivery.

  2. Provide your order number and clear photo/video evidence of the issue.

  3. We will review your submission and, once approved, process the refund or replacement.

Non-Returnable Items

We cannot accept returns or offer refunds for items that are:

  • Used, worn, or altered

  • Reported outside the 7-day window

  • Damaged through misuse, wear and tear, or accidental damage unrelated to manufacturing

  • Returned without appropriate supporting photos/videos within the specified timeframe

Shipping Costs

  • Original shipping charges are non-refundable unless the product arrived damaged or defective.

  • If your return is approved due to a fault or damage, we’ll provide instructions for how to return the product.

Contact Us

If you have any questions about your order or this policy, please contact us via our website’s contact form or at hello@airpodscaseslab.com.
Our support team will be happy to assist you.